Contact Us

General Enquiries   Shigekazu Ueno
Sydney    Chief Executive Officer
Tel : 61 2 9225 7500    Tel : 61 2 9225 7500
     
Melbourne     Scott Brownscombe
Tel : 61 3 9621 1911    Chief Financial Officer
     Tel : 61 2 9225 7519
Underwriting Enquiries    
Email : uwinfor@tokiomarine.com.au    Claudio Saita
     Deputy Chief Executive Officer
Claim Enquiries    Tel : 61 2 9225 7575

Email : claimsinfor@tokiomarine.com.au

InsureThatClaims@tokiomarine.com.au

motorclaims@tokiomarine.com.au

   
     David Boreham
24HR Claims Assistance    Chief Underwriting and Distribution Officer/Chief Reinsurance Officer
Tel : 1800 229 272    Tel : 61 2 9225 7552
     Wooi Aun Leow
Travel Insurance (World2Cover)    National Underwriting Manager
Tel : 1800 229 272    Tel : 61 2 9225 7508
     Lyn Mitchell
General Enquiries in Japanese    National Manager Marketing and Distribution
 (Weekdays 9am – 5pm)    Tel : 61 2 9225 7555
 Tel : 61 2 9225 7506    
 Email : jhd@tokiomarine.com.au    Melissa Elliot
     National Claims & Loss Prevention
     Tel : 61 2 9225 7534
     Miho Mishikawa
     Manager Overseas Travel Insurance
     Tel : 61 2 9225 7538
     
     Hiroaki Kobayashi
     General Manager in Melbourne
     Tel : 61 3 8621 1111

 

Sydney Head Office

Tokio Marine Management (Australasia) Pty Ltd

Level 31
9 Castlereagh Street
Sydney NSW 2000
Tel: 61 2 9225 7500
Fax: 61 2 9232 6374


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Melbourne Office

Tokio Marine Management (Australasia) Pty Ltd

Level 13
North Tower
459 Collins Street
Melbourne VIC 3000
Tel: 61 3 9621 1911
Fax: 61 3 9621 1255


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New Zealand Office

Tokio Marine & Nichido Fire Insurance Co., Ltd.

Level 27, PWC Tower
188 Quay Street,
Auckland 1010

Tel: 64 9 363 2898
Fax: 64 9 363 2727


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Dispute Resolution Process

We strive to do things the right way and keep our customers happy. However, sometimes differences do occur. When this happens, our aim is to resolve them as amicably and as quickly as possible.

Tokio Marine & Nichido Fire Insurance Co., Ltd is a signatory to and participates in, the General Insurance Code of Practice. This means that we offer an Internal Dispute Resolution Process (IDR) in the event that a customer is not satisfied with the outcome or any aspect of their insurance with us. To utilise our IDR Process you just have to call us on (02) 9225 7500 and ask to speak to the Compliance Manager.

To access the General Insurance Code of Practice please click on the below link.

(Click to download the General Insurance Code of Practice)

Further Assistance

We will do everything to reach a resolution within the terms of the policy. If, however, you are not satisfied with our decision, you may choose to refer the matter to the Insurance Industry’s independent external dispute resolution body, the Financial Ombudsman Service Limited (“FOS”). The FOS scheme offers claimants the facility of an impartial alternative to litigation. Insurers are bound by any determinations made by the FOS. Like our IDR process, the FOS scheme is free to claimants.