Marine Claims

How to make a Claim

Firstly, you will require a Claim Form.

This form will need to be completed  and emailed to our office : marineclaims@tokiomarine.com.au

We will contact you to acknowledge your claim notification and advise whether a surveyor will be appointed.

There are also some additional documents that will help you substantiate your claim for damage / loss:

  • Original or certified copy of the Bill of Lading &/or consignment note;
  • Original suppliers invoice/s, including packing list/s;
  • Copy of claim letter on carrier, and their reply;
  • Copy of delivery docket/s &/or receipt/s;
  • Repair and or replacement quotes/invoices;
  • Original insurance policy (if policy issued overseas);
  • Survey or other documents substantiating the extent of loss/damage; and
  • Photographs of damaged cargo.

After all relevant documents are received, the claim will be reviewed to determine policy coverage and settlement.  Once settlement has been agreed to, a payment will be forwarded to the claimant/insured.

Want more details? Contact us now.

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