Marine Claims

How to make a Claim

Firstly, you will require a Claim Form.

This form will need to be completed  and emailed to our office : claimsinfor@tokiomarine.com.au

We will contact you to acknowledge your claim notification and advise whether a surveyor will be appointed.

There are also some additional documents that will help you substantiate your claim for damage / loss:

  • Original or certified copy of the Bill of Lading &/or consignment note;
  • Original suppliers invoice/s, including packing list/s;
  • Copy of claim letter on carrier, and their reply;
  • Copy of delivery docket/s &/or receipt/s;
  • Repair and or replacement quotes/invoices;
  • Original insurance policy (if policy issued overseas);
  • Survey or other documents substantiating the extent of loss/damage; and
  • Photographs of damaged cargo.

After all relevant documents are received, the claim will be reviewed to determine policy coverage and settlement.  Once settlement has been agreed to, a payment will be forwarded to the claimant/insured.

CONTACT US

24 Hour Claims Assistance
Phone : 1800 229 272
 Fax : 02 9232 6374
 
Email for Motor :
motorclaims@tokiomarine.com.au
 
Email for Others :
claimsinfor@tokiomarine.com.au
 
Email for Travel Insurance:
world2cover@tokiomarine.com.au
 
InsureThat Property/Farm:
InsureThatClaims@tokiomarine.com.au

Want more details? Contact us now.