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Tokio Marine & Nichido respects the privacy of its customers, recognises the importance of protecting your privacy and acknowledges its obligations under the Privacy Act 1988 (Cth), and in accordance with the National Privacy Principles.
Our aim is to comply at all times with the privacy laws that apply to us. If you have a comment, query or complaint regarding a privacy matter, please contact us to discuss.
We are committed to collecting and managing your personal information with care and diligence to ensure the security of the personal information you provide to us.
Generally, we obtain your personal information directly from you. However, we may obtain information from a third party acting on your behalf (eg. broker, loss adjustor, solicitor or other service provider).
In order to provide you with the product or service you have requested we need to collect some personal information relating to your personal details, such as your name, age, address and other contact details (eg. phone, fax and email) in order to establish our relationship with you.
We will obtain your express consent to collect other types of sensitive information that may be required to consider your application for insurance. (eg. insurance history, spouse or partner details, health history).
If you choose not to provide us with the information we request, we may not be able to process your request. We depend on you to tell us of any changes to your details, to ensure that your personal information remains accurate.
We only use your information in order to provide you with the product or service you have requested. We may use your information to tell you about other products and services we think you may be interested in. If you do not wish to be contacted in this regard, please notify us. We may provide your information to other parties and third party providers, as required by law (eg. investigators and assessors, who are bound to comply with our privacy obligations).
We are committed to protecting your privacy and the confidentiality of your personal information.
Where necessary we will collect information from you such as your name. address, age, family status, occupation, telephone number, insurance history and other personal information. This information is used to assist us in providing the appropriate insurance products and services to you.
Where necessary, we use the services of third parties such as, assessors, call centres, loss adjusters, investigators and other insurance companies. Although your personal information may be disclosed to them to carry out relevant services, they are bound by confidentiality and are not permitted to use your information for any purpose other than as agreed by us. We limit the use and disclosure of any personal information provided by us to the specific purpose for which we supplied it.
Should you require further information or have any concern about the treatment of your personal information, please contact:
The Privacy Officer
Tokio Marine & Nichido Fire Insurance Co., Ltd
GPO Box 4616
Sydney 2001 NSW
Telephone: 61 2 92322833
Facsimile: 61 2 92326374
A copy of our Privacy Policy is available on request. If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact:
Privacy Officer
Tokio Marine & Nichido Fire Insurance Co., Ltd
Level 31
9 Castlereagh Street
Sydney NSW 2000
Telephone: 61 2 9232 2833
Facsimile: 61 2 9232 6374
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