Tokio Marine & Nichido Fire Insurance - Claims

Claims for Motor Vehicle

How to make a Claim - Motor Vehicle?
The quickest and easiest way to lodge a claim is by ringing our National Claims & Loss Prevention Department on 1800 229 272, and/or completing the Online Claim Form.

Recommended Repairers
Many of our customers ask for assistance in selecting a repairer. To address this need, we have established a list of recommended repairers. Each repairer has been carefully selected to meet the following criteria:

	Quality of work
	Sufficiently equipped to undertake all types of repair
	Focus on customer service
	Desire to work closely with us
	Convenient locations Australia-wide
	Repairer Network

Motor Vehicle Claims Process
At Tokio Marine & Nichido the repair of your motor vehicle is a simple, hassle-free process to get your car back on the road fast. We ensure you receive superior service and your car is repaired to the highest possible standard.

Our Repair Process:

	Allows your choice of crash repairer providing that they are a licenced repairer appropriately qualified
	to repair the vehicle
	Is streamlined and stress-free, you only have to obtain one quote
	Guarantees your repairs, which are monitored from start to finish; and
	To assist, please have your policy number and details of the accident available and the present
	location of your vehicle.

Our claims controllers will discuss the most convenient method for arranging the repair of your vehicle and if required, assist you in selecting the most suitable and conveniently located repairer. If your car cannot be driven, we can arrange for it to be collected and delivered to the repairer. If your car is driveable, you simply drive your car to the repairer. We will notify you of the claims process and answer any of your queries.

Windscreen Claims
If you wish to lodge a claim for broken glass, you simply call O'Brien Glass on 131 616. O'Brien Glass is our preferred supplier for all windscreen and glass damage.

Make sure that you have your Tokio Marine & Nichido policy number with you when you call and details of how the breakage occurred and O'Brien Glass will manage the process for you.

Claims Process

	Claim Assistance
	Motor Vehicle
	Motor Vehicle FAQ
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	Home & Contents FAQ
	Commercial Business
	Marine
	If You Are Not Satisfied

Useful Resources

	Claim Forms

	Overseas Travel Insurance Claim ( 海外旅行保険金請求 )