Tokio Marine Nichido
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Tokio Marine Japan
Claims for Motor Vehicle
How to make a Claim - Motor Vehicle?
The quickest and easiest way to lodge a claim is by ringing our National Claims & Loss Prevention Department on
1800 229 272
, and/or completing the
Online Claim Form
Many of our customers ask for assistance in selecting a repairer. To address this need, we have established a list of recommended repairers. Each repairer has been carefully selected to meet the following criteria:
Quality of work
Sufficiently equipped to undertake all types of repair
Focus on customer service
Desire to work closely with us
Convenient locations Australia-wide
Motor Vehicle Claims Process
At Tokio Marine & Nichido the repair of your motor vehicle is a simple, hassle-free process to get your car back on the road fast. We ensure you receive superior service and your car is repaired to the highest possible standard.
Our Repair Process:
Allows your choice of crash repairer providing that they are a licenced repairer appropriately qualified
to repair the vehicle
Is streamlined and stress-free, you only have to obtain one quote
Guarantees your repairs, which are monitored from start to finish; and
To assist, please have your policy number and details of the accident available and the present
location of your vehicle.
Our claims controllers will discuss the most convenient method for arranging the repair of your vehicle and if required, assist you in selecting the most suitable and conveniently located repairer. If your car cannot be driven, we can arrange for it to be collected and delivered to the repairer. If your car is driveable, you simply drive your car to the repairer. We will notify you of the claims process and answer any of your queries.
If you wish to lodge a claim for broken glass, you simply call O'Brien Glass on
. O'Brien Glass is our preferred supplier for all windscreen and glass damage.
Make sure that you have your Tokio Marine & Nichido policy number with you when you call and details of how the breakage occurred and O'Brien Glass will manage the process for you.
Motor Vehicle FAQ
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