Tokio Marine & Nichido Fire Insurance - Claims

Claims for Commercial Business

How to make a claim - Commercial Business?
Take all reasonable precautions to prevent any further loss or damage to your property.

Report any thefts, attempted thefts, malicious damage to the police as soon as possible.

Contact us on 1800 229 272 to advise what has happened and we will take you through the claims process.

Please refer to the Claim Assistance section if you wish to fax or email us.

Property Claims Procedure
Once you have spoken to the claims department complete a claim form and send through either by fax, email or post to the claims department. With each claim form you need to attach (where applicable):

	Photographs of the damage
	Repair quotations for the repairs/damaged goods
	If the damage has been repaired or damaged goods replaced please provide these invoices
	Original purchase receipts/documentation to show proof of ownership where possible
	Details of where the damage can be inspected

Once the above is received we will assess and notify you if we require a loss adjustor to inspect the damage. Please keep all damaged goods available for inspection until we further notify you.

Liability Claims Procedure
Do not admit liability for any incident either verbally or in writing.

Take all reasonable steps following an incident to protect the person or property from further injury.

Complete an incident report form as soon as possible after the incident in order to note exactly what happened.

Take photographs of the incident location/ item if possible to do so.

Forward any third party correspondence including letters from solicitors, statements of claim, letters of demand immediately to our claims department in addition to your completed claim form and any further documentation relating to the alleged incident.

Should any third party or their insurance company call or contact you directly, please avoid entering into any conversation with them regarding the alleged incident and refer them to contact us instead.

We will advise if a loss adjuster is to be appointed therefore please keep any products, goods or equipment relating to the alleged incident available for inspection. Please note that while due care has been considered in preparing this information, it should not be construed as legal advice.

Claims Process

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Useful Resources

	Claim Forms

	Overseas Travel Insurance Claim ( 海外旅行保険金請求 )