Tokio Marine & Nichido Fire Insurance

Claims

Mission Statement
“Our purpose is to consistently execute best practices to improve claims outcomes, communication streams and to ultimately reduce costs. We are committed to prompt, professional and fair clams handling tailored to the individual needs of our clients”

Core Objectives:
Understand our clients and their needs intimately with flexible, tailored and responsive customer service that exceeds the standard of service from our competitors

Provide solutions to help with total risk management by recognizing claims patterns and trends to assist in reducing loss frequency or severity

Build and maintain long term views of the relationship with our clients by the transfer and sharing of information and to create understanding and trust through communication and interaction.

Empowering our people to be knowledgeable, open to change, training and developments within the insurance industry

Claims Process

	Claim Assistance
	Motor Vehicle
	Motor Vehicle FAQ
	Home & Contents
	Home & Contents FAQ
	Commercial Business
	Marine
	If You Are Not Satisfied

Useful Resources

	Claim Forms

	Overseas Travel Insurance Claim ( 海外旅行保険金請求 )